Qualified and Certified interpreter services
Over-the-Phone Interpreting (OPI)
E2S serves you with qualified and certified interpreters by phone — available on demand or scheduled in advance — serving Oregon and beyond in 200+ languages and 24/7.
OPI is a flexible, efficient language access solution — ready when communication can't wait, and just as effective when it can be planned ahead.
Over-the-phone interpreting connects participants with a qualified interpreter by phone. It supports both immediate communication needs and scheduled conversations, making it a practical option for organizations that need timely, professional language access — while maintaining dignity, access, and respect for all parties.
Two ways to use OPI
On-Demand
When communication is needed right now
Connect quickly with an interpreter for shorter or more immediate interactions — no appointment needed. Ideal for situations where timely access is what matters most.
Front desk support
Registration
Quick questions
Follow-up calls
Care coordination
Brief check-ins
Scheduled
When preparation and context matter
For planned conversations requiring a more intentional interpreter match based on the setting. We aim to align the interpreter to the type of encounter so communication feels more effective.
Consultations
Family communication
Interviews
Planned check-ins
Follow-up discussions
Community services
Who uses over-the-phone interpreting
OPI is trusted across industries where fast, reliable language access is essential — whether the need is immediate or planned.
Healthcare
Hospitals, clinics, pharmacies, telehealth, and behavioral health providers rely on OPI for fast interpreter access across patient encounters.
Legal & Government
Courts, law offices, public agencies, and hearings use OPI when in-person interpretation is not available or practical.
Social Services
Community organizations, nonprofits, and benefit programs use OPI to connect clients with support — quickly and professionally.
Education
Schools and universities use OPI for parent communication, student services, and enrollment conversations in any language.
Insurance & Finance
Claims processing, enrollment support, benefits calls, and financial consultations — OPI keeps conversations clear.
Especially valuable for
On-demand access
High-volume organizations
Short appointments
Remote locations
After-hours calls
Patient check-ins
Benefits inquiries
Follow-up conversations
Telehealth support
Crisis response
Frequently Asked Questions
How quickly can I reach an interpreter for an on-demand OPI call?
On-demand connections are typically made within seconds to a few minutes. Our network is available around the clock so you can reach a qualified interpreter when you need one most.
What languages are available for OPI?
E2S supports 200+ languages via OPI. Spanish is our highest-volume language, but we regularly support Arabic, Russian, Somali, Vietnamese, Mandarin, and many others. Our national network ensures broad coverage even for less common languages.
Is OPI HIPAA compliant?
Yes. Our OPI services are conducted in compliance with HIPAA requirements, making them appropriate for healthcare settings where patient confidentiality is essential.
What is the difference between on-demand and scheduled OPI?
On-demand OPI connects you immediately with the next available interpreter — ideal for urgent or unplanned situations. Scheduled OPI lets you book an interpreter in advance for a specific time, giving us the opportunity to match you with an interpreter suited to your setting and language.
Can I request a specific interpreter for recurring calls?
Yes. For scheduled sessions, we can note your preference and work to assign the same interpreter when possible — especially helpful for ongoing care relationships or sensitive cases where continuity matters.
85%
of OPI calls are answered by an Oregon qualified or certified interpreter — providing strong local connection and community context.
+15%
covered by our national network when a requested language isn’t currently available through an Oregon interpreter — broader coverage when you need it.
